ADA CERP Standards

Specific objectives of the recognition program are:

1. To improve the educational quality of continuing dental education programs through self-evaluation conducted by the CE program provider in relation to the ADA CERP standards and criteria for recognition, and/or through counsel and recommendations to CE providers from the Commission.
2. To assure participants that recognized continuing education program providers have the organizational structure and resources necessary to provide CE activities of acceptable educational quality, i.e., activities that should assist the participant in providing an enhanced level of care to patients.
3. To promote uniform standards for continuing dental education that can be accepted nationally by the dental profession.
4. To assist regulatory agencies and/or other organizations responsible for granting credit in identifying those continuing dental education providers whose activities are acceptable for credit toward licensure or membership requirements or voluntary recognition programs.

ADA CERP recognition is based on a provider’s demonstration of compliance with ADA CERP standards and criteria. Providers wishing to apply for ADA CERP recognition must first complete a pre-application related to the ADA CERP eligibility criteria. If the Commission determines that a provider meets the eligibility criteria, the provider will be invited to apply for recognition. To apply for recognition, the provider must complete the ADA CERP Application for Recognition, a form that relates to each of the ADA CERP standards and criteria. The application, together with any required documentation or pertinent data, is submitted to the Commission for evaluation.

Providers approved by the Commission shall be designated "ADA CERP recognized providers" for the length of their period of recognition which shall be two, three or four years. New applicants (providers that are not currently ADA CERP recognized) may be eligible for an Initial Recognition period of two years. For all other providers, the Commission will determine the appropriate term of recognition based on the level of compliance and complaint history of the provider.

If the Commission determines that more information is required to make a decision regarding recognition status, or that the provider only minimally meets the standards and criteria, the Commission may (1) postpone for a specified period of time, action to determine recognition status pending submission of additional information or a new application, or, (2) grant recognition contingent upon the provider's submission of a progress report within six months to one year. The Commission will identify and transmit to the provider recommendations for improvement or concerns noted during the review.

Recognition of a provider does not imply recognition or approval of that provider's satellite or parent organizations, parent company, subsidiaries, cooperating agencies or divisions.

The ADA CERP Standards and Criteria are subject to review and modification from time to time by the Commission at its discretion. To retain recognition, providers must comply with ADA CERP standards and criteria as modified.

CCEPR does not approve lecturers, individual courses or credit hours. Providers must inform participants on how comments or complaints about an ADA CERP recognized provider may be filed with the Commission.

Continued Recognition of Previously Recognized Providers

The re-recognition process begins about twelve months prior to the designated recognition expiration date. The Commission for Continuing Education Provider Recognition (CCEPR) notifies recognized providers and sends them information about the re-recognition procedures, including a specific schedule. Application deadlines shall be regularized and published, and shall fall approximately two months prior to meetings of the Commission.

Recognized providers must complete and submit an ADA CERP Application for Recognition by the specified deadline prior to the date when the provider's recognition will expire. In addition to the Application form, the provider must submit any other specifically identified materials documenting its continued compliance with the CERP standards and criteria for recognition, as well as improvements in any previously-identified areas of deficiency or weakness. Recommendations for improvements shall be evaluated under the ADA CERP standards and criteria in effect at the time of the evaluation.

The Commission for Continuing Education Provider Recognition (CCEPR) will keep confidential to the extent permitted by law the name of any continuing dental education provider that has:

1. Initiated contact with the Commission concerning application for recognition;
2. Applied for recognition but has not yet been apprised of a decision;
3. Applied for and been denied recognition.

Further, in response to general inquiries, the Commission will not confirm that a provider has not applied for recognition, nor provide details regarding any weaknesses of a recognized provider. All inquiries as to the recognition status of a specific provider will be answered by referral to the published, official list of ADA CERP recognized providers.

1. All providers interested in obtaining ADA CERP recognition must first complete a pre-application form. Providers in the United States and Canada must complete the ADA CERP Pre-application: Determination of Eligibility form. International providers, defined by ADA CERP as providers based outside the United States or Canada, must complete the Pre-application Process for International Providers (PPIP). The pre-application forms include questions related to the ADA CERP eligibility criteria. Pre-applications may be submitted at any time. The Commission will notify providers in writing, usually within eight weeks, of receipt of the pre-application and fee, regarding the provider’s eligibility to continue with the application process. Providers that are deemed eligible to continue will be invited to apply and will be sent application materials and instructions. 
2. Eligible providers will be requested to complete an ADA CERP Application for Recognition within a specified time frame, usually within 18 months of notification of eligibility, and in accordance with published application deadlines. The Commission will inform eligible providers of the date(s) by which an initial application may be submitted. Eligible providers that do not submit an application for the Commission’s consideration by the final date specified by the Commission will be required to submit a new pre-application form and pay the applicable fee. Published application deadlines shall fall approximately two months prior to meetings of the Commission.
3. After receipt of the ADA CERP Application for Recognition, the application will be reviewed to determine completeness of information submitted. If problems are identified, Commission staff will notify the provider of any issues related to the application, including any required information or documents, which must be addressed before the application may be submitted to the Commission for consideration.
4. The application will be considered at the next regularly scheduled meeting of the Commission. If the Commission determines that the application does not provide adequate information on which to base a recommendation for recognition, the Commission may seek additional information from the provider or from alternative sources.
   
   The CCEPR reserves the right to seek additional information from the provider, including but not limited to course evaluation forms completed by participants and the names, addresses and telephone numbers of all course participants. The Commission also has the right to seek information from alternative sources including, but not limited to, surveys of program participants, on-site visits, observation of the provider’s CE activities, review of the providers’ web site, or other means considered necessary to determine whether the provider is in compliance with the standards and criteria.
5. New applicants (providers that are not currently ADA CERP recognized) may be eligible for an Initial Recognition period of two years. After the Initial Recognition period, providers may be eligible for continued recognition.
   
   Recognition terms of two, three or four years will be awarded based on the provider’s level of compliance with the Recognition Standards and the complaint history of the provider. Recognition is effective the first day of the month of May or November after action is taken by the CCEPR. In no case will recognition be granted retroactively or prior to action taken by the Commission. The length of recognition, i.e., two (2), three (3) or four (4) years, will be clearly stated in the letter that transmits the Commission’s action to the provider.
   
   Recognition is effective the first day of the month of May or November after action is taken by the CCEPR. In no case will recognition be granted retroactively or prior to action taken by the Commission. The length of recognition, i.e., two (2), three (3) or four (4) years, will be clearly stated in the letter that transmits the Commission’s action to the provider.
   
   If recognition is granted, the provider will be supplied with the following information:
   
   
   1. The effective dates and length of the recognition term
   2. A statement that must be used to announce or publicize ADA CERP recognition
   3. Responsibilities and procedures for documenting participation in CE activities
   4. Procedures regarding expiration of recognition and reapplication
   5. Requirements and recommendations for improvements in the provider's CE program
   
   Recognition may be contingent on the submission of one or more progress reports at specified intervals. The Commission reserves the right to reevaluate a provider at any time; for example, by surveying participants in the provider's CE activities, by reviewing activities in person, or by requiring additional information concerning the provider and/or its activities.
   
   Recognized providers have an obligation to ensure that major changes or additions to the program such as a change of ownership, implementing courses in which treatment is provided to human subjects or adding a new educational method must conform with ADA CERP standards and criteria. Major changes must be reported in keeping with the ADA CERP Policy on Substantive Changes.
6. Recognized providers must use the following statements regarding recognition status, credit designation and notice of opportunity to file complaints on materials related to their continuing education activities.
   
   
   1. Publicity materials:
      
      The following authorized recognition and credit designation statements must be used on publicity materials related to the provider’s continuing education courses:
      
      <<Name of provider>> is an ADA CERP Recognized Provider.
      
      ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Name of provider designates this activity for number of credit hours continuing education credits.
   2. Course materials and verification of participation forms
      
      The following authorized recognition statement and notice of opportunity to file complaints must be published by recognized providers in course materials available to participants during the activity, such as program guides, evaluation forms, instructions for self-study activities, etc., and on all verification of participation documents issued by the provider for continuing dental education activities:
      
      <<Name of provider>> is an ADA CERP Recognized Provider.
      
      ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
      
      Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at CCEPR.ADA.org.
7. All  recognized providers must submit an annual report to CCEPR containing current contact information and information about the providers’ CE activities in the preceding year. Contact information must include the provider’s name, address, phone, fax, Web address, and the names and contact information for the chief administrative authority and the person with primary day-to-day responsibility for administration of the provider’s continuing dental education program.
8. Use of the ADA CERP logo (or name) in connection with advertisements and written course materials associated with continuing education activities by a recognized provider must conform to the following criteria:
   
   
   1. It shall not be used to imply that any CE activities or CE credit hours have been approved or endorsed by ADA CERP, the Commission for Continuing Education Provider Recognition, or the American Dental Association
   2. It shall not be used on letterheads or in any fashion that would imply that the organization is affiliated with ADA CERP, the Commission for Continuing Education Provider Recognition, or the American Dental Association, other than as a recognized provider
   3. It may not be displayed in a type size larger than the provider organization’s name, or given greater prominence than the provider organization’s name
   4. It shall not be published in conjunction with any statement or material that, in the Commission’s or the ADA’s judgment, may be harmful to the ADA’s or the Commission’s good will or may tend to undermine the Commission’s or the ADA’s credibility
   5. It shall only be used in conjunction with the authorized statement that the organization is a recognized provider
9. Recognition will be denied or withdrawn if there is non-compliance with the ADA CERP standards and criteria for recognition. If recognition is denied or withdrawn, the provider will be provided with the following:
   
   
   1. Identification of the specific standards and criteria with which the Commission found noncompliance
   2. Requirements and recommendations for alterations and/or improvements in the provider's continuing dental education program
   3. Rules and mechanisms governing resubmission of an application
   4. Procedures for reconsideration
10. Recognition may be withdrawn by the Commission for any of the following reasons:
    
    
    1. A voluntary request is received from the recognized provider.
    2. A finding of noncompliance with the ADA CERP standards and criteria for recognition. Specific reasons for the action will be identified.
    3. The provider submits false and/or misleading information.
    4. The provider fails to submit documentation requested in writing in a timely manner.
    5. CE activities have not been offered to dentists for a period of two years or more.
    6. Required fees have not been paid.
    7. The provider fails to sign and comply with terms of the ADA CERP License Agreement.
    8. The provider fails to submit an annual report.
11. The ADA CERP standards and criteria are subject to review and modification from time to time by the CCEPR at its discretion. To retain recognition, continuing dental education providers must comply with ADA CERP standards and criteria as modified. CCEPR will notify recognized providers of any program updates and changes to the ADA CERP standards and criteria. Notifications will be sent via email and announcements posted online at CCEPR.ADA.org. The most current version of the ADA CERP Recognition Standards and Procedures is always available at CCEPR.ADA.org. If, as a result of any modification, a recognized provider is no longer in compliance with the ADA CERP standards and criteria, then by the date of the provider’s next regularly scheduled review, or the date specified by the Commission, whichever is earlier, the provider must either bring its continuing dental education program into compliance with the new ADA CERP standards and criteria or it must voluntarily request to withdraw from the ADA CERP program.

Every provider submitting materials to the Commission for Continuing Education Provider Recognition (CCEPR) as part of the recognition process must attest to the following:

“The materials we submit to CCEPR as part of an application, activity file, progress report, report of substantive change, or other reports to ADA CERP will not include protected health information, as defined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended, unless we have obtained any necessary authorization, consent or release, or any other personally identifiable information that may be protected by federal, state or local laws.”

ADA CERP Policy on Compliance with Privacy Laws

A substantive change to a provider’s continuing education (CE) program is one that may impact the degree to which the recognized provider complies with the ADA CERP Recognition Standards and Procedures. The Commission must be made aware of substantive changes as soon as possible. Substantive changes may include, but are not limited to:

• Changes in ownership, legal status or form of control.
• Introducing a new educational method beyond the scope described in the application, e.g., adding patient treatment courses or self-study activities.
• Changes in the CE program’s source(s) of financial support, especially if funding is from an external commercial source.
• Changes in the CE provider's contact information.

When an ADA CERP recognized provider undergoes certain substantive changes, resulting, for instance, from a merger or acquisition, the Commission may need to work through the transition with the organization. 

When a recognized provider undergoes certain substantive changes, for example, becoming owned by a commercial interest, ADA CERP may consider the provider to be significantly different than the organization that was recognized. ADA CERP may require the provider to cease providing CE as an ADA CERP recognized provider.

ADA CERP may withdraw a provider’s recognition if the provider is dissolved or ceases to exist as a result of a merger, acquisition or dissolution.

When substantive changes occur, the primary concern of the Commission for Continuing Education Provider Recognition (the Commission) is that the provider continues to meet the ADA CERP standards and criteria. Recognized providers must be able to demonstrate that any substantive change(s) to their CE program will not adversely affect the ability of the organization to comply with established standards. If the Commission determines that the program changes represent a sufficient departure from practices in place at the time of application, the Commission may elect to re-evaluate the provider before the next formal reapplication is due.

Contact Information Changes: To protect the best interest of all parties, ADA CERP generally limits communications to authorized contact persons identified by the provider. It is very important to ensure that your organization’s contact information is current and accurate. ADA CERP uses the following contact categories:

1. CERP contact: the person with whom CERP regularly communicates, frequently via email
2. Chief Executive Officer: the person in a leadership role who is ultimately responsible for the organization's ADA CERP recognized CE provider

A provider may review and make necessary changes to their organization’s contact information by contacting ADA CERP staff at cerp@ada.org. ADA CERP considers the names and contact information for providers recognized by ADA CERP to be public information, and provides lists of these names to the public, accordingly.

Reporting Substantive Changes

All recognized providers are expected to report substantive changes in writing to the Commission within 30 days of the change. If a provider is uncertain whether a change is substantive, the provider should contact CCEPR staff for clarification and guidance. The following procedures shall apply to substantive changes:

1. ADA CERP recognized providers must report any substantive change(s) to their CE program within 30 days of the change.
2. The provider must submit to the Commission a description and/or documentation describing the change(s) and explaining how the CE program will continue to comply with ADA CERP’s standards and criteria.
3. Providers will receive written notification from the Commission that:
   1. The information is acceptable and will be kept on file for review at the time of the provider’s next scheduled reapplication, or
   2. Additional documentation is required for re-evaluation prior to the next scheduled reapplication, usually at the time of Commission’s next scheduled meeting..
4. The Commission may exercise its right to re-evaluate a recognized provider at any time.
5. When a provider has received written notification to provide additional documentation, failure to submit the requested documentation shall be considered grounds for withdrawal of ADA CERP recognition status at the next regularly scheduled meeting of the Commission.
6. Submission of false or misleading information shall be grounds for withdrawal of ADA CERP Recognition status.

Joint providership is when an ADA CERP recognized provider shares responsibility with another provider of continuing dental education for implementing, evaluating, and keeping records for a continuing dental education activity. ADA CERP recognized providers may jointly plan and administer CE activities with another ADA CERP recognized provider or with a CE provider that is not recognized.

Responsibility for continuing education activities must rest with the ADA CERP recognized provider whenever the provider acts in cooperation with providers that are not recognized. When two or more ADA CERP recognized providers act in cooperation to plan and implement an activity, one must take responsibility for ensuring compliance with CERP Standards. Letters of agreement between the joint providers must be developed to outline each party’s responsibilities for the CE activity. Letters of agreement must be signed by all parties.

Effective July 1, 2023, a commercial interest may not be a joint provider.

Requirements for joint providership are described in the ADA CERP Joint Providership Policy (PDF) and in Standard IX.13-14 of the CERP Recognition Standards. CERP recognized providers must inform potential participants of the joint providership arrangement through the use of the joint providership statement on publicity materials for any jointly provided CE activities, as specified in the CERP Regulations Governing the Recognition Process:

This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between <<Name of CERP recognized provider>> and <<Name of joint provider>>.

An adverse action is defined as withdrawal or denial of recognition.

Reconsideration of an Adverse Action

If a recommendation to withdraw recognition from an ADA CERP recognized provider of continuing education is to be considered, the Commission for Continuing Education Provider Recognition will notify the provider of its intent to withdraw recognition and the date on which official action will be taken. This notification will advise the provider of its option to request reconsideration and provide additional information for the Commission to consider prior to taking the proposed action.

Similarly, if a new provider applicant is denied recognition, the Commission will notify the applicant and provide the reasons for denial. This notification will advise the provider of its option to request reconsideration and provide additional information for the Commission’s consideration.

Requests for reconsideration of intent to withdraw or denial of recognition must be submitted in writing to the Commission within thirty (30) days of the provider’s receipt of the Commission’s notification of intent to withdraw or deny recognition. The recognition status of the provider shall remain unchanged during the reconsideration process.

The provider must submit any additional information in writing and include any reasons why the provider believes the withdrawal or denial is unjustified. The provider also has the option to address the Commission.

The Commission will notify the provider of its decision in writing. If, following reconsideration, the Commission determines that approval should be withdrawn as scheduled, or the decision to deny recognition upheld, the provider will be notified of its right to appeal this decision.

Appeal of an Adverse Action

If an adverse (withdraw or deny) action is taken, an appeal can be made to the Commission. The purpose of an appeal is to determine if, based on the information and documentation previously submitted to the Commission, the decision to deny or withdraw recognition was in accordance with ADA CERP recognition Standards, procedures and policies. An appellant may not present to the Hearing Panel any information that had not previously been presented to the Commission, such as information regarding corrections to deficiencies cited by the Commission. It is not proper for the Hearing Panel to either receive or consider facts not previously presented to the Commission since it does not sit as an initial reviewing body. Similarly, it is not the function of the Hearing Panel to determine whether the facts, singularly or cumulatively, justify the decision of the Commission unless it can be shown that the Commission’s decision was clearly against the manifest weight of the evidence. Further, the Hearing Panel will not hear testimony relative to the reasonableness of previously determined requirements for recognition since this is outside the scope of authority of this reviewing body. An appeal may not be based on the length of the recognition period or disagreement with the recognition standards and criteria. Appeals are conducted in accord with the following procedures.

Appeal Board

The appellate body of the ADA’s Continuing Education Recognition Program (CERP) shall be the Commission for Continuing Education Provider Recognition Appeal Board which shall have the authority to hear and decide appeals filed by continuing dental education providers from decisions rendered by the Commission denying or withdrawing recognition.

The Appeal Board consists of one representative selected by each of the organizations represented on the Board of Commissioners, and shall include one member each from: the national organizations of the recognized dental specialties, the American Association of Dental Boards, the American Dental Education Association, the American Society of Constituent Dental Executives, and the American Dental Association. Members of the Appeal Board must have previously served on the Board of Commissioners or its predecessor, the ADA CERP Committee. The term of office of members on the Appeal Board shall be one four (4) year term. When an appeal of an adverse action is initiated by a provider, the Appeal Board shall meet telephonically at the call of the director of the Commission for the purpose of discussing the appeal and the composition of the Hearing Panel. The director shall select a Hearing Panel consisting of three (3) members of the Appeal Board to hear and decide the appeal. Members of the Hearing Panel may not have previously reviewed an application or progress report submitted by the provider as part of the recognition process.

The Hearing Panel shall meet at the call of the director of the Commission provided at least ten (10) days’ notice is given to each member of the Hearing Panel in advance of the meeting. Such meetings shall be called by the director only when an appeal to the appellate body has been duly filed by a continuing education provider following the procedures for filing an appeal. The Hearing Panel shall elect one member of the panel to chair the hearing. A majority of the voting members of the Hearing Panel shall constitute a quorum.

Procedures for an Appeal

1.  If the Commission denies or withdraws recognition, the CE provider shall be informed of this decision within fourteen (14) days following the Commission meeting. Such provider must file a written request for an appeal with the director of the Commission within twenty-one (21) days after notification of the Commission’s decision. In the absence of receipt of a request for an appeal as prescribed above, the decision of the Commission will automatically be final.
2. If a request for an appeal is received, the Commission shall acknowledge notification of such intent and indicate the deadline for submission of documentation.
3. The provider must submit a non-refundable Appeal Administrative Fee with its request for the appeal, in accordance with the fee schedule published at ADA.org/CERP.
4. The director of the Commission shall provide the names of the three members of the Hearing Panel to the appellant within 30 days of receipt of the appeal. In the event that the appellant believes that a member of the Hearing Panel has a conflict of interest that may preclude a balanced hearing, the appellant may request that panelist be replaced. The appellant may request replacement of up to two members of the Hearing Panel. A request for appointment of a new panelist must be submitted to the Appeal Board within 10 days of receipt of the original slate of Hearing Panel members. New members of the Hearing Panel will be selected by the director of the Commission.
5. The provider must submit four copies of evidence or argument in writing to refute the decision of the Commission. The appellant’s written evidence or argument must be submitted at least 14 days prior to the hearing date.
6. A hearing date will be scheduled by the director of the Commission within 60 days of receipt of the appeal. The Hearing Panel shall meet by teleconference unless the appellant requests to meet with the Hearing Panel in person. In the event that the appellant requests an in person meeting, such meeting shall take place in Chicago, at a location determined by the Commission. The appellant shall be responsible for its representatives’ travel expenses and its legal expenses. In addition, the appellant will be responsible for the travel expenses of the three members of the Hearing Panel, in accordance with the published fee schedule. The appellant must submit payment of travel expenses at least 30 days prior to the hearing date.
7. Representatives of the provider may make an appearance before the Hearing Panel via teleconference or in person. If desired, the provider’s legal counsel may accompany the provider and observe the appearance. Legal counsel for the Appeal Board may be present for the appearance(s) and the executive session(s) thereafter. No recording of the appearance(s) is permitted. The provider will be given the opportunity to offer evidence and argument to refute the adverse action. The Hearing Panel will only review information and documentation that was previously available to the Commission at the time the Commission made its decision take the adverse action.
8. No change in the recognition status of the provider will occur pending disposition of the appeal.

Mechanism for the Conduct of an Appearance before the Hearing Panel

1. A brief opening statement may be made by a representative of the Commission for the purpose of establishing the Commission’s findings and reasons therefore. The Commission’s representative’s presentation shall not exceed 30 minutes.
2. The provider will then present its argument to the Hearing Panel. The appellant’s presentation shall not exceed 30 minutes.
3. Hearing Panel members may ask questions of the Commissioner’s and the provider's representatives to clarify information presented.
4. After hearing the evidence, the Hearing Panel shall meet in closed session to discuss the appeal and make its decision, which shall be final. The Hearing Panel’s decision may be to uphold or overturn the adverse action. The decision shall be based on a majority vote of the Hearing Panel members present and voting.
5. The decision will be sent to the provider within ten (10) days following the hearing. If the decision is to uphold the Commission’s action to withdraw or deny recognition, the decision will be effective upon notification of the decision.
6. The Commission reserves the right to modify or change these procedures.

Procedures for an Adverse Action Against a CE Provider

The Commission for Continuing Education Provider Recognition (CCEPR) will consider formal written complaints about ADA CERP approved providers of continuing dental education if the complaint documents substantial noncompliance with the ADA CERP Recognition Standards and Procedures (PDF) or established recognition program policies. Complaints can be forwarded to the Commission by course participants, course faculty, other ADA CERP approved CE providers, state dental societies, state boards of dentistry and other interested parties. Upon receipt of a formal complaint, the Commission will initiate a review in accordance with the ADA CERP policy on complaints (below), in a manner that ensures due process.

A recognized provider may also be reevaluated at any time if information is received from the provider or other sources that indicates the provider has undergone changes in program administration or scope, or may no longer be in compliance with the CERP standards and criteria for recognition.

• ADA CERP Complaint Form (DOCX)

CERP Complaints Policy

The Commission for Continuing Education Provider Recognition (CCEPR) is interested in the continued improvement and sustained quality of continuing dental education programs, but does not intervene on behalf of individuals or act as a court of appeal for individuals in matters not related to the ADA’s Continuing Education Recognition Program (ADA CERP) standards and criteria or established recognition policies.  If a complaint includes matters that are currently the subject of, or directly related to, litigation, the Commission will not proceed with consideration of the complaint until the litigation is concluded.

Potential complaints will be evaluated to ascertain that they pertain to ADA CERP standards and criteria and/or recognition policies.  A potential complainant will be asked to provide complete information and documentation about the alleged lack of compliance with the standards and criteria or recognition policies.

The Commission will consider appropriate complaints against ADA CERP recognized providers from course participants, faculty, other ADA CERP recognized providers, dental societies, state boards of dentistry and other interested parties.  The Commission may initiate a complaint or inquiry about an ADA CERP recognized provider.  In this regard, an appropriate complaint is defined as one alleging that there exists a practice, condition or situation within the program of an ADA CERP recognized provider which indicates potential non-compliance with ADA CERP standards and criteria or established recognition policies.  The Commission will review documentation and determine the disposition of such complaints.

Attempts at resolution between the complainant and the provider should be documented prior to initiating a formal complaint.  Only written, signed complaints will be considered by the Commission.  The complaint will be considered at the earliest possible opportunity, usually at the next scheduled semi-annual meeting of the Commission. When setting this date, the due process rights of both the provider and the complainant will be protected to the degree possible.

The following procedures have been established to review appropriate complaints:

1. The complaint will become a formally lodged complaint only when the complainant has submitted a written, signed statement of the program's non-compliance with a specific standard and/or recognition policy; the statement should be accompanied by documentation of the non-compliance whenever possible.  The confidentiality of the complainant shall be protected, except as may be required by legal process.
2. The continuing dental education provider will be informed that the CCEPR has received information indicating that compliance with a specific standard or recognition policy has been questioned.
3. The provider will be required to provide documentation supporting its compliance with the standard or policy in question by a specific date (usually within 30 days).  CCEPR reserves the right to seek additional information from the provider, including but not limited to course evaluation forms completed by participants and the names, addresses and telephone numbers of all course participants. The CCEPR also has the right to seek information from alternate sources including, but not limited to, surveys of program participants, on-site visits, observation of the provider's CE activities, or other means considered necessary to determine whether the CE provider is in compliance with the standards and criteria. Refusal or failure to provide all requested information, or to cooperate with the Commission’s information-gathering efforts, will be considered cause for withdrawal of the provider's ADA CERP recognition status.
4. The provider's report and documentation, as well as any additional information obtained from other sources, will be considered by the CCEPR at or before the Commission’s next regularly scheduled meeting.
5. Following consideration, the Commission will take action, as follows:
   1. If the complaint is determined to be unsubstantiated and the provider is found to be in compliance with ADA CERP standards and criteria or established recognition policies, the complainant and the provider will be notified accordingly and no further action will be taken.
   2. If the complaint is substantiated and it is determined that the CE provider is not in compliance with the standards and criteria or established recognition policies, the Commission may either request additional information or initiate action to withdraw recognition. CCEPR may:
      1. postpone action until the next meeting pending the receipt of additional information through a comprehensive re-evaluation of the provider; a written report by the provider documenting progress in meeting the relevant standards or policies prior to the next regularly-scheduled meeting of the Commission for Continuing Education Provider Recognition,  a personal appearance by the complainant and/or the provider or their representatives before the Commission to present oral testimony in support of the written documentation provided. The complainant and the provider may be represented by legal counsel. The costs to the complainant and the provider of such personal appearances and/or legal representation shall be borne by the complainant and the provider, respectively; or
      2. withdraw the provider's recognition status per ADA CERP Procedures.
         The complainant and the provider will receive written notice of the Commission’s action on the complaint within thirty (30) days following the Commission meeting.
         The records/files related to such complaints shall remain the property of the Commission for five years and shall be kept confidential.  After five years, these records will be destroyed.